Privacy Policy

Who we are and what this covers

This Privacy Policy describes how Headwaters ProWash, LLC, doing business as WindowWorks (“WindowWorks,” “we,” “us,” or “our”) collects, uses, and shares information when you visit wwofwa.com, request an estimate or a call back, start a maintenance plan, book or receive our services, or communicate with us by phone, email, or text message. It also explains the choices you have. By using our website or services you agree to this Policy.

Information we collect

Information you give us

• Your contact details: name, phone number, and email address.
• The property address and details about the property: size, roof or surface type, what you want done, and any photos you upload to the estimator.
• What you tell us in form notes, phone calls, emails, and text messages.
• Payment information, which our payment processor handles. We do not store full card numbers on this website.
• If you apply for a job, the information in your application. The hiring program has its own privacy policy.

Information collected automatically

When you use the website we collect your IP address, browser and device type, the pages you view, the page that referred you, the dates and times of your visits, and an approximate location derived from your IP address. This is collected through cookies and similar technologies and through server logs. See Cookies and analytics.

Information collected on the job

Our crews photograph and sometimes video the exterior of your property to document its condition before, during, and after the work. Those images may show the outside of your home or building. See Photos of your property under Your choices.

How we use information

• To prepare estimates and quotes, schedule and perform services, and document the work.
• To communicate with you about your requests, appointments, and jobs by phone, email, and text message. Text messages are governed by our Text Messaging Terms and your separate consent.
• With your separate consent, to send marketing messages such as promotions and seasonal reminders.
• To process payments and maintain customer records.
• To run and improve the website, understand how it is used, and keep it secure.
• To detect and prevent fraud, abuse, and misuse of our forms.
• To comply with the law and enforce our Terms & Conditions.

Text messaging and your mobile information

We run two text-messaging programs, described in full in our Text Messaging Terms: WindowWorks Service Texts (confirmations, reminders, and job updates) and WindowWorks Offers & Reminders (promotions and seasonal reminders). You choose each one separately. On our website, that is a separate, unchecked box on the estimate, call-back, and maintenance-plan forms and on our sign-up page at wwofwa.com/updates, which also offers marketing email. You can also opt in by texting us first, or by asking a team member, who records your consent. Consent to marketing texts is never a condition of buying anything from us.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing described in this Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not sell, rent, or share your mobile number, your text-messaging opt-in, or your consent with any third party for purposes unrelated to sending you the messages you signed up for. The messaging provider that transmits our texts receives only what it needs to deliver them, on our behalf and under contract, and may not use it for anything else. We keep a record of each opt-in (the number, the date and time, the program, the wording you agreed to, and where it happened) so we can prove your consent and honor your choices.

How we share information

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share it only as follows:

• Service providers who work for us under contract and may use the information only to perform services for us: our customer-management and scheduling system, our payment processor, our email and text-message delivery providers, our website host and analytics tools, and the tools our crews use to document jobs with photos.
• Legal and safety: when required by law or legal process, or to protect the rights, property, or safety of WindowWorks, our customers, our team, or others.
• Business transfers: if WindowWorks is involved in a merger, acquisition, financing, or sale of assets, information may transfer as part of that transaction, subject to this Policy.
• At your direction: for example, when you ask us to share information with your real estate agent, property manager, or insurer.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and analytics

Our website uses cookies and similar technologies that it needs to work. Where we use analytics tools, they set cookies to measure traffic and show us how visitors use the site, and we use that information in aggregate to improve it. You can block or delete cookies in your browser settings; parts of the site may not work as well without them. Our website does not currently respond to Do Not Track browser signals.

Your choices

• Text messages: reply STOP to any message to stop texts from that number, or contact us and we will remove you from every program. Details in our Text Messaging Terms.
• Marketing email: use the unsubscribe link in any marketing email, or contact us. We will still send the emails you need, such as estimates, confirmations, and invoices.
• Access, correction, and deletion: you may ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email or call us using the details below. We will verify your identity and respond within a reasonable time, subject to legal limits and records we are required to keep, such as invoices and consent records.
• Photos of your property: if you would rather we did not use photos of your property in our marketing, tell us before service and we will not. We still document the work for your job record. See Content and media in our Terms & Conditions.
• Do Not Sell or Share: we do not sell personal information or share it for cross-context behavioral advertising, so there is nothing to opt out of. If that ever changes, we will update this Policy and offer you a choice first.

Data retention and security

We keep personal information as long as we need it for the purposes in this Policy, to maintain customer records, and as the law requires. Text-messaging consent records are kept as proof of your consent for as long as the law and the carriers’ rules require. We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure.

Children’s privacy

Our website, services, and text-messaging programs are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

Links to other sites

Our website links to other sites, such as our Google Business Profile, review sites, and our hiring site. Their privacy practices are their own; this Policy does not cover them.

Changes to this Policy

We may update this Policy. The date at the top of this page shows the most recent change. If a change materially affects how we use your information, we will post a notice on this page and, where we have your contact information and the law requires it, tell you directly.

Contact us

Headwaters ProWash, LLC, doing business as WindowWorks. Mailing address: PO Box 300, North Bend, WA 98045. Office: Issaquah, WA. Email office@wwofwa.com or call or text (425) 957-7403.