Text Messaging Terms

About these terms

Headwaters ProWash, LLC, doing business as WindowWorks (“WindowWorks,” “we,” “us,” or “our”) operates the text-messaging programs described here. These Text Messaging Terms, together with our Privacy Policy, govern every text message you receive from us. By opting in to a program you agree to them.

Our two programs

WindowWorks Service Texts

Customer-care and account messages about work you asked us for: confirmation that we received your request, appointment confirmations and reminders, estimate and job status updates, a text when the crew is on the way, a note when the work is complete, and replies when you text us. Message frequency varies with your service activity.

WindowWorks Offers & Reminders

Marketing messages: promotions, seasonal reminders, special offers, and referral-program updates. These are recurring messages; message frequency varies. Consent to this program is not a condition of purchasing any service.

You choose each program separately, and each program may send from its own number. Opting in to one does not opt you in to the other.

How you opt in

There are three ways, and we use no others:

1. On our website. The estimate form (wwofwa.com/estimate), the call-back form (wwofwa.com/contact), and the maintenance-plan form (wwofwa.com/maintenance-plans), and our sign-up page (wwofwa.com/updates) each show two separate boxes, one per program, unchecked until you tick them. Neither box is required: you can submit any of those forms without opting in to texts. The wording you agree to is recorded with your opt-in. The service box reads: “I agree to receive service text messages from WindowWorks (Headwaters ProWash, LLC) at the number provided, such as appointment confirmations, reminders, and job updates. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help. See our Privacy Policy (https://wwofwa.com/privacy) and Text Messaging Terms (https://wwofwa.com/sms-terms).” The marketing box reads: “I agree to receive recurring marketing text messages from WindowWorks (Headwaters ProWash, LLC) at the number provided, such as promotions, seasonal reminders, and special offers. Consent is not a condition of purchase. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help. See our Privacy Policy (https://wwofwa.com/privacy) and Text Messaging Terms (https://wwofwa.com/sms-terms).”
2. By texting us first. When you text our number, you are asking us to reply, and we reply by text about your inquiry. That is consent to Service Texts about the matter you raised, not to marketing.
3. By asking a team member. On the phone or in person, a team member reads you the same disclosure and records your consent (your number, the date and time, and the program) before any text is sent.

Once you opt in, we send one confirmation text naming the program, that message frequency varies, that message and data rates may apply, and how to stop or get help.

Message and data rates, and carriers

Message and data rates may apply to every text you receive from us or send to us, according to your mobile plan. Ask your carrier about your plan. Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device, and the carriers we support may change without notice.

How to stop

• Reply STOP to any message. You will receive one text confirming you have been unsubscribed, and nothing further from that number. STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT work the same way.
• Because our programs may send from different numbers, replying STOP to one number stops that program. To stop all texts, reply STOP to each number you have heard from, or email or call us and we will remove you from every program.
• To re-join, reply START to the same number, or opt in again.

Getting help

Reply HELP or INFO to any message and you will receive our contact information by text. You can also email office@wwofwa.com or call or text (425) 957-7403.

Your part

• You confirm that you are the account holder for the mobile number you give us, or that you have the account holder’s permission.
• You confirm that you are 18 or older.
• Tell us if you change or give up your number, so our texts do not reach a stranger.
• Texting is not the way to report an emergency, an active leak, or damage in progress. Call us.

Your mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Our Privacy Policy describes what we collect and how we use it, including the record we keep of your opt-in so we can prove your consent and honor your choices.

Changes to these terms, and contact

We may update these Terms. The date at the top of this page shows the most recent change. If a change materially affects a program you are enrolled in, we will tell you by text or on this page.

Headwaters ProWash, LLC, doing business as WindowWorks. Mailing address: PO Box 300, North Bend, WA 98045. Office: Issaquah, WA. Email office@wwofwa.com or call or text (425) 957-7403.