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Diagnostic guide

What's On My Windows?

And will it come off with a window cleaning?

Glass is the one surface where you notice every mark, and the one where it is hardest to tell a stain from damage. A spot that looks like dirt can be a mineral deposit welded to the surface, and haze that looks like film can be a window that has failed inside.

This guide sorts it out. Most of what lands on glass comes off. Some of it needs a different process than a cleaning. And some of it is damage to the glass itself, where the honest answer is that no cleaner can help you.

Please do not take a blade to your own glass

No blades, and no abrasive pads other than a white Brillo pad. Whatever you use, wet the window first and lubricate it with soap, because working on dry glass is what causes the scratches. We would rather you called us and let us take it off professionally.

Failed glass is often still under warranty

We point out every imperfection and every failed unit we find. If you are the original owner of the home, or the glass has been replaced since, a failed unit is most likely still covered. Worth checking before you pay for anything. If a piece does need replacing, we can refer you to a vendor we trust.

How to read this: This guide is organized by what happens next, not by what the mark looks like. Find your section and read down. Every item is marked YES or NO. YES means a standard window cleaning removes it. NO means it does not, and the entry tells you whether we have another process for it or whether the glass needs replacing.

Comes off with a standard window cleaning

A standard window cleaning takes off every kind of organic residue that lands on glass, with one exception: tree sap. Pollen, algae, webs, and droppings all come off on a normal visit. Most exterior glass is cleaned with a purified water-fed pole, and the rest by hand where that gives the better result.

  • Dirt, dust, and smudges

    A window thick with dirt and grime, with debris packed into the sill below it.

    Yes. Removed by our standard window cleaning

  • Pollen

    Heavy spring pollen coating glass and dark trim, with swipe marks showing the surface underneath.

    Yes. Removed by our standard window cleaning

  • Algae film on shaded glass

    A skylight with a green-gray algae film covering the glass.

    Yes. Removed by our standard window cleaning

  • Spider webs and bug debris

    Spider webs strung thickly across the small windows of a garage door.Spider droppings and bug debris scattered across a window frame and sill.

    Yes. Removed by our standard window cleaning

  • Bird droppings

    Bird droppings running down the outside of a window pane.

    Yes. Removed by our standard window cleaning

    If a dropping sat on the glass for weeks it can etch the surface, and a faint ghost outline stays after cleaning. See etched glass below.

  • Soap and window cleaner residue

    Cloudy streaks and smears left across window panes by a previous cleaning attempt.

    Yes. Removed by our standard window cleaning

Not sure which one you are looking at? Send us a photo and we will tell you.

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Needs a different process than a cleaning

These are real conditions with real solutions. They are just not what a standard visit is built to do. Each one is a service we offer, quoted after we look at it.

  • Hard water and mineral spotting

    A technician pointing at a patch of white hard water spotting on a window, with a sharp boundary where the deposits stop.Mineral spotting running in trails down a window, showing white against the dark glass.

    No. Not removed by a standard window cleaning

    Yes. Removed with our Hard Water and Mineral Stain Removal

    We test a small spot first and tell you what the glass will realistically look like before we treat the whole window. The treatment may require a signed waiver.

  • Graying or greening screen mesh

    A window screen above a track green with moss and organic growth.

    No. Not removed by a standard window cleaning

    Yes. Removed with our Deep Screen Cleaning add-on

    Deep screen cleaning is a separate add-on, worth doing about every couple of years.

  • Packed track debris

    A window track packed with black grime and compacted debris.

    No. Not removed by a standard window cleaning

    Yes. Removed with our Window Track Deep Cleaning add-on

    Window track deep cleaning is a separate add-on for tracks that are past a wipe.

  • Screen damage

    A window screen with a failed corner joint, the frame separated and the spline lifting away.A window screen with a torn, distorted section of mesh.

    No. Not removed by a standard window cleaning

    Yes. Removed with our screen building and rescreening service

Not sure which one you are looking at? Send us a photo and we will tell you.

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Comes off, but needs our Construction Window Cleaning

Everything here is bonded to the glass, which means it comes off with solvent and a blade rather than solution and a squeegee. That is a separate service with its own method, not a heavier version of a standard visit, and most of it has nothing to do with construction: tree sap and old sticker residue need the same treatment as paint overspray does. Blade work carries risks that technique alone cannot remove, so this service requires a signed scratch waiver before the first blade touches the glass. We explain all of that before we schedule anything. If this is a build or a remodel, timing matters more than most people expect. Book it once the last painter, glazier, and mason are done, because cleaning before that just means the glass gets contaminated again and the work gets done twice. After they finish, sooner is better for you: cured residue is far harder to remove than fresh.

  • Construction dust and splatter

    Construction splatter and dried drip marks across a window on an active site.

    No. Not removed by a standard window cleaning

    Yes. Removed with our Construction Window Cleaning

  • Tree sap

    Tree sap and debris spattered across a skylight, showing as pale iridescent blobs on the glass.

    No. Not removed by a standard window cleaning

    Yes. Removed with our Construction Window Cleaning

    Skylights are the exception. Skylight cleaning covers organic matter but not tree sap.

  • Sticker, tape, and adhesive residue

    Dried, crazed adhesive residue left on glass where a sticker was peeled off.Factory labels and protective film still stuck to the windows of a new build.

    No. Not removed by a standard window cleaning

    Yes. Removed with our Construction Window Cleaning

  • Paint and stain splatter

    A fine mist of paint overspray speckled across a window pane, with a technician pointing at it.

    No. Not removed by a standard window cleaning

    Yes. Removed with our Construction Window Cleaning

  • Caulk smears and silicone residue

    A smear of cured caulk on window glass beside the frame.

    No. Not removed by a standard window cleaning

    Yes. Removed with our Construction Window Cleaning

  • Stucco, mortar, and concrete splash

    Dried concrete splash bonded to the glass of a sliding door.Concrete splatter across the frame and threshold of a sliding glass door.

    No. Not removed by a standard window cleaning

    Yes. Removed with our Construction Window Cleaning

  • Artillery fungus

    Black artillery fungus spores stuck fast across a white window frame and sill.Artillery fungus spores scattered over a cream window frame above the glass.Artillery fungus fruiting bodies packed across a bark mulch bed, the source the spores are shot from.

    No. Not removed by a standard window cleaning

    Yes. Removed with our Construction Window Cleaning

    Glass only. There is no way to get these off frames, siding, or trim without damaging the finish.

  • Metal shavings and welding spatter

    Welding spatter fused across a storefront window as a scatter of fine embedded specks.

    No. Not removed by a standard window cleaning

    This is the one thing in this group we cannot fix. The glass needs replacing.

Not sure which one you are looking at? Send us a photo and we will tell you.

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Damage a cleaning cannot fix

Everything here is damage to the glass or the unit rather than something sitting on it. We will still clean the window and it will look better. We will also tell you plainly that the mark is staying, because the alternative is you paying twice to learn the same thing.

  • Fog or haze between the panes

    A failed insulated glass unit, with dense mineral speckling visible between the two panes.A double pane window with moisture bloom and mineral deposits sealed inside the glass.

    No. Not removed by a standard window cleaning

  • Etched glass

    Permanent etching clouding the surface of a window pane, uneven and hazy across the glass.

    No. Not removed by a standard window cleaning

  • Scratches that appear after the first clean

    Fine parallel scratches running across a large pane of glass, lit from behind.A long curved scratch in a window pane, visible against the sky.

    No. Not removed by a standard window cleaning

  • Cracks and chips

    A crack running out from the edge of a window pane, with a technician's finger beside it for scale.A small dark chip knocked out of the surface of a window pane.

    No. Not removed by a standard window cleaning

  • Fabricating debris in tempered glass

    Long arcing scratch tracks in tempered glass, left by fabricating debris dragging under a blade.

    No. Not removed by a standard window cleaning

  • Low-E coating damage

    Dense fine scratching and haze across the Low-E coated surface of a window.Swirling iridescent scratch marks left in a Low-E coating by an abrasive pad.

    No. Not removed by a standard window cleaning

    The exception to the white pad rule at the top of this page. On coated glass even a white pad is too much. If your windows are reasonably modern, assume they are coated.

  • Window film and tint damage

    Window film that has failed, gone cloudy, and creased away from the glass behind it.

    No. Not removed by a standard window cleaning

  • Frame oxidation

    A fingertip printed with white chalk after being wiped down an oxidized window frame.Milky white oxidation washing off a window frame and running down the glass under a water-fed brush.

    No. Not removed by a standard window cleaning

    Yes. Removed with our Oxidation Removal service

    Worth telling apart from hard water, because the fix is different. Hard water comes off the glass. This is coming out of the frame.

  • Frame and sill damage

    No. Not removed by a standard window cleaning

Not sure which one you are looking at? Send us a photo and we will tell you.

Get a free estimate

Not sure what you are looking at?

Send us a photo and we will tell you what it is.

We will identify it, tell you honestly whether it comes off with a wash or needs a specialty process, and give you a free estimate either way.

One thing worth knowing before you scrub

Almost every permanently scratched pane we get shown started with someone working on one stubborn spot. Glass looks tough and scratches easily, and nothing puts the surface back afterward. Soap, water, and patience are safe on any window. Everything past that depends on what kind of glass you have, which is worth asking about first.

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